Cancellation & Refund Policy

Last updated: July 18, 2026

This policy covers purchases of Shuflr software access. Shuflr does not sell chips, stakes, prizes, physical products or shipping.

1. Game Night Pass

A Game Night Pass is a one-time digital purchase. Access begins as soon as payment is verified and lasts for the duration displayed at checkout. Because the service starts immediately, a successfully activated pass is normally non-refundable. If you were charged twice, payment succeeded but access was not delivered, or a technical failure made the pass unusable, email us within seven days so we can investigate and, where appropriate, restore access or refund the affected charge.

2. Shuflr Club subscription

A Club subscription renews monthly until cancelled. The Club owner can choose Cancel at period end on the Premium page. Cancellation stops future renewals; Club benefits remain available through the already-paid period. We do not normally issue partial refunds for unused time in a billing period.

After the subscription becomes inactive, the Club and all of its data are locked immediately. The retained games, ledgers, logs, replays and stats are kept inaccessible for two months for renewal. If the Club is not renewed by its deletion deadline, the Club and all of that retained data are permanently deleted.

If a renewal was duplicated, incorrectly charged after an effective cancellation, or paid access was not delivered because of a Shuflr technical failure, contact us within seven days of the charge.

3. Member-based price changes

The base Club price includes 12 active members. Approving each member above 12 requires a one-time ₹99 payment before activation and adds ₹99 to the next monthly renewal. Removing an active additional member reduces the following renewal by ₹99, down to the ₹499 base price. The owner sees the immediate charge and next monthly total before payment.

4. How to request help

Email dev@shuflr.club with your Shuflr account email, Club name if relevant, Paddle transaction ID, charge date, amount, and a short description. Do not send card numbers, bank credentials, passwords or one-time codes. We normally acknowledge requests within two business days. Approved refunds are returned through the original payment method and may take additional banking time to appear.

5. Your statutory rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer law.